CLICK AND COLLECT

TERMS AND CONDITIONS

  1. Company
  • 1.1 Aquazone LLC, a company incorporated under the laws of the UAE and having license no. 563889, a subsidiary of Sanipex FZE, a company incorporated under the laws of Jebel Ali free zone, Dubai UAE and having license no. 7558, together with all its affiliates and subsidiaries (“Company”) operates and manages aquazone.ae (“Website”).
  1. Order
  • 2.1 You may place an order for the products displayed on the Website (“Products”). Display of Products on the Website is an invitation and not an offer to sell the Products to you.
  • 2.2 The Company may limit the maximum number of Products you can purchase on the Website.
  • 2.3 Your order will be successfully placed upon you completing the Order process on the payment page of the Website.
  • 2.4 By placing an Order through the Website, you warrant that you are legally capable of entering into binding contracts.
  1. Acceptance
  • 3.1 After placing an Order, you will receive an automated acknowledgement – VIA SMS OR EMAIL
  • 3.2 All orders shall be subject to acceptance by the Company in its sole discretion. Your order on the Website shall constitute an offer, which shall remain subject to acceptance by the Company.
  • 3.3 Subject to receipt of payment and availability of Products, you will receive an email and/or sms confirming that your order has been processed and is ready for collection at the Company’s store mentioned in such email and/or SMS.
  • 3.4 Once the Company accepts your order by sending you a confirmation as above, a contract to purchase the Products shall come into effect. Such contract shall be limited to the Products listed in the confirmation.
  • 3.5 The Company shall not be responsible for the Order confirmation not received by you due to incorrect email address and/or phone number provided by you.
  1. Price
  • 4.1 The price information contained in or provided through the Website is for information purposes only and does not constitute any offer to sell the Products you placed Order for.
  • 4.2 The Website will provide details whether the Prices include or exclude Value Added Tax and/or any other tax.
  • 4.3 Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at the Company’s discretion. The Prices on the Website may differ from the prices at the Company’s stores, catalogues or elsewhere.
  • 4.4 Despite Company’s best efforts, occasionally some Products on the Website may be incorrectly priced. This may be due to various reasons including technical errors. If the Company discovers an error in the price of the Products ordered by you, the Company will inform you as soon as possible. The Company will give you an option of reconfirming your order at the correct price or cancelling it. If the Company is unable to contact you, the Order shall be treated as cancelled and if the Price is processed, the same shall be refunded to you. The Company shall not be under an obligation to sell the incorrectly Priced Products at the incorrect Price.
  1. Payment
  • 5.1 Payment may be made by the methods indicated on the payment page of the Website by using the credit/debit card to pay for your Order.
  • 5.2 You hereby confirm that the card used by you belongs to you and/or you are authorised to use it for purchasing the Products.
  1. Delivery
  • 6.1 The Company shall make best efforts to make the Products ordered by you available for collection from the store within 24 hours from placement of the Order.
  • 6.2 You will be required to collect the Products from the store mentioned in the Order confirmation within 7 days. If you fail to collect the Products within 7 days, the Order shall be automatically cancelled, and the Price processed shall be refunded.
  • 6.3 The Order confirmation shall provide address of the store and collection timings.
  • 6.4 To Collect the ordered Products, you are required to bring your Order confirmation email with you, either printed or visible on personal device. The Company shall be under no obligation to release the Products without sight of the valid order confirmation email. Additionally, you will be required to provide your photo identity. If you nominate someone else to collect the Products, please ensure that such person presents the order confirmation email sent to you and his/her proof of identity.
  • 6.5 The Company shall not be responsible for providing delivery and/or installation of the Products at your premises. You shall, at your own cost and expense arrange for:
  •     i. loading of the ordered Products onto your collection vehicle,
  •     ii. transportation of the ordered Products from the store specified in the Order confirmation email, and
  •     iii. nstallation of the Products at your premises.
  • 6.6 You shall inspect the Products at the time of collection of delivery and notify the Company for any visible defects or damages and/or shortage of quantity.
  • 6.7 You shall inform the Company about manufacturing defects not later than 7 days from the date of receipt of delivery of the Products at the Company’s store. The Company shall not be responsible for damages caused to the Products during transportation and/or installation.
  1. Cancellation
  • 7.1 You may cancel an Order at any time within 30 calendar days from placing the Order. In such an event, you can either e-mail info@aquazone.ae or call at 800AQUA(2782)
  1. Return
  • 8.1 You shall return Products for cancelled Orders within 30 days or defective products no later than 15 days from the date of collection of the Products from the Store. The Products shall be delivered by you to the same store of the Company from which the delivery of the Products were accepted.
  • 8.2 You shall present the original invoice while returning a Product and ensure that the
  • 8.3 The Product(s) are packed in the original, and
  • 8.4 include any accessories, manuals and other documentation which were provided at the time of delivery.
  • 8.5 Time is of essence for the purpose of this clause 8.
  1. Product Warranty
  • 9.1 Subject to the conditions set out below the Company warrants that the Products will correspond at the time of delivery:
    • with any sample agreed to be representative of the Products to be supplied
    • with the description, specification and particulars of the Products contained in the Company’s Publications valid at the date the Products are ordered and upon which the Buyer shows it relied and
    • any additional description specification or particulars forming part of the contract after notification pursuant to these Conditions.
  • 9.2 Notwithstanding anything contained in Conditions herein, the Company shall not be liable:
    • for any defect arising from fair wear and tear, willful damage, negligence, abnormal conditions of working or of use, during installation and/or transportation, failure to follow the Company’s instructions (whether oral or in writing) or misuse of the Products.
    • under the above warranty (or any other warranty, condition or guarantee) if the total price for the Products has not been paid by you by the due date for payment.
    • if the Products suffer from color or other minor variances or irregularities which habitually occur in Products manufactured by the process used by the Company.
    • to the Buyer for any claims after expiry of the period set out in the terms and conditions herein.
  • 9.3 Subject as expressly provided in these terms and conditions, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
  • 9.4 The Company’s liability under these Conditions shall be limited to the price of Products set out in the Order confirmation.
  • 9.5 In case of any claim by you which is based on any defect in the quality or condition of the Products or their failure to correspond with a sample or their description specification or particulars a representative number of the relevant batch of the Products shall be taken in the presence of an authorized representative of the Company and shall be referred for appropriate testing to an expert to be mutually agreed by the Company and you.
  • 9.6 Except for death or personal injury caused due the Company’s negligence, the Company shall not be directly or indirectly liable to you or your representative by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract or any advice or assistance given relating to the Products or their handling installation use or disposal for any direct or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for direct or consequential compensation whatsoever (and whether caused by negligence of the Company, its employees or agents or otherwise) which shall arise out of or in connection with the supply of the Products or their use or resale by the Buyer, except as expressly provided in these terms and conditions.
  • 9.7 You shall indemnify the Company in respect of any claims, proceedings, liabilities, damages, costs and expenses of whatsoever nature made against or incurred by the Company and arising out of your failure to observe the Company’s instructions (whether oral or in writing) relating in any way whatsoever to the Products.
  • 9.8 Company shall under no circumstances whatsoever have any liability to pay to you a sum greater that the price of the Products in respect of which a failure to deliver or make available for collection is alleged.
  1. Force Majeure
  • 10.1 The Company shall not be liable for any loss or damage caused by non-performance or delay in the performance of any of its obligations to you due to act of God, war, civil disturbance, government action, strike, lock out or trade dispute (whether involving its own employees or those of any other person), difficulties in obtaining materials, breakdown in machinery, fire or accident or any other causes whatsoever beyond the control of the Company. Should any such event occur the Company reserves the right to cancel or suspend the contract with you without incurring any liability for any loss or damage thereby occasioned.
  1. Applicable Law
  • The relationship between you and the Company shall be governed by the laws of the UAE and the Company and you hereby agree to submit to the jurisdiction of the Courts of Dubai.
  1. Miscellaneous
  • 12.1 All measurements are approximate.
  • 12.2 The reproduction of colours is as accurate as the photographic and production process will reasonably allow. But the Company cannot guarantee that the photographs are exact samples.
  • 12.3 In case of tiles, there may be variation in colour shade and caliber of different batches. You are therefore advised to order sufficient number of tiles as your subsequent orders may not be from the same batch as your original purchase.
  • 12.4 All risk in the Products the Company supplies to you, in particular the risk of any loss or damage, shall pass to you on delivery of the Products at the store of the Company. Title and ownership of the Products shall not pass to you until the Company has received payment in full in respect of such Products.
  • 12.5 The Company shall not be liable for any indirect losses you may suffer, including any loss of profit, income or anticipated savings as a result of Company’s failure to comply with these terms or our negligence.
  • 12.6 These terms, constitute the entire terms on which the Company will sell Products to you and cancel and supersedes all prior arrangements and representations, whether verbal or written.
  • 12.7 The Company may amend these terms from time to time at its discretion without notice to you. All amendments will be posted on this Website and will supersede any terms and conditions previously published by the Company.
  • 12.8 No delay or failure by the Company in exercising or enforcing any of its rights or remedies under these terms shall operate as a waiver of those rights.
  • 12.9 If any one or more of the provisions of these terms should be held by any court to be unenforceable, such provision shall be validly restated to as nearly as possible approximate the intent of the clause and, if such clause cannot be restated for any reason, shall be severable from these terms and deleted.
  • 12.10You may not assign or sub-contract any of your rights or obligations under these terms to any person without prior written consent of the Company.